“Virtual PBX”: new service within Viva-MTS business package

Viva-MTS is happy to introduce a new “Virtual PBX” telephony service to its business clients. The service is an opportunity for those appreciating client-oriented approach willing to reduce the revenue losses due to unattended calls (statistics show that daily missed calls may reach as much as 20% of the total number of incoming calls). In spite of one’s workload or the number of employees, those using “Virtual PBX” service are able to see the number of missed calls and manage the call processing within just a minute through an app designed for mobile prefixes, thus reducing the number of missed calls to zero.

Viva-MTS has cared to make the “Virtual PBX” service applicable to as many corporate clients as possible independent of their company sizes. Well-designed tariffs and a number of additional options are best fit to companies with 2 to 5 employees, and equally those with hundreds of managerial staff. The B2B clients of Viva-MTS, the company with the most extensive market share, have a chance to connect to the widest network at more affordable price. For that, they are welcome to join the “SIP Trunk” tariff plan.

To ensure 24/7 easy set-up and access to conversations history and records, Viva-MTS has already launched its “Virtual PBX” mobile application, which is compatible with both Android and IoS. Management over the web is user-friendly; it lets finish the setting within a minute. The mobile app is available for download on App Store and Google Play.

Besides getting access to the history and statistics on incoming, outgoing, as well missed calls, a company manager gets a tool to control the quality of service through the voice recording of the company’s calls. The “Virtual PBX” by Viva-MTS splits company’s phone number into separate lines, meaning calling clients won’t be hearing the notice on a busy phone line. Instead, the virtual PBX will greet the callers or will suggest a voice menu. In case none of the company’s phone operators is shortly available to respond, the service apologizes and suggests staying on the line. Those callers, who will be unwilling to stay on the line, will get a chance to leave a recorded message or order a call back.

The web interface of Viva-MTS’s “Virtual PBX” offers several dozens of call processing functions, including configuration of call routes and number’s time schedule, call forwarding, notification of missed calls, CRM integration (particularly with 1C, BITRIX, PLANFIX, YCLIENTS, ROISTAT, AMOCRM, etc.), as well as black list generation, and a call back widget, among many more.

The connection of the service is done within one day period, and does not require capital investments. The service fee starts from just AMD 7000 per month.

More detailed information is available here.

Viva-MTS (MTS Armenia CJSC) is Armenia’s leading telecommunications operator, having the widest network reach and spreading a wide range of Voice and Data services all across Armenia. Having the best of the Armenian people interest at heart since its launch on 1st July 2005 and in a short period of time Viva-MTS has managed to build a nationwide network and a considerable customer base. Viva-MTS drives innovation and aims at always being at the forefront of any development serving the Armenian mobile communications market.  The company follows the guidance provided by ISO 26000 (International Standard of Social Responsibility) and ISO/IEC 27001:2013 (Information Security Management System). For more information visit www.mts.am

Mobile TeleSystems PJSC ("MTS") is the leading telecommunications group in Russia and the CIS, offering mobile and fixed voice, broadband, pay TV as well as content and entertainment services in one of the world's fastest growing regions. Including its subsidiaries, the Group services nearly 88 million mobile subscribers in Russia, Armenia and Belarus. Since July Y2000, MTS' Level 3 ADRs have been listed on the New York Stock Exchange (ticker symbol MBT). Additional information about the MTS Group can be found at: www.mtsgsm.com