VivaCell Meets with Armenian Police Academy Students

VivaCell-MTS General Manager Ralph Yirikian met with the students of the Police Academy of Armenia today and introduced them to the major operational systems of his company, as well as presenting the basic principles of customer care.

“For VivaCell-MTS, а subscriber leaving a service center contented is a priority. The civilized approach in finding situational solutions and professional management of service delivery processes stem from the values we adhere to.

“The understanding of responsibility helps us keep this in mind, independent of whether the customer visits us to express his gratitude, to make a suggestion, or to complain. Where there is will, there will be success,” Yirikian told the country’s future police officers, according to a press release issued by the company.

During the meeting the students of the academy also learned the importance of proper management of time, the organization of team work and the ability to analyze results.