Samsung looking into users’ complaints over Galaxy 9 touchscreen ‘dead spots’

Samsung says it is looking into a growing number of complaints that the Galaxy S9 and S9 Plus touchscreen isn't responding to touch, Zdnet.com reports.

Some users on Samsung forums are said to be complaining about "dead spots" on various parts of the screen on Galaxy S9 devices, with touches not registering often around the top and bottom.

Reddit users are also complaining about problems on parts of the screen on both the S9 and S9+. A video has been posted online showing the effect of the dead spot.

The dead zone complaints come just a week after Samsung began selling its new flagship smartphones.

Until these issues emerged, the Galaxy S9 had been credited with having the best screen available, beating Apple's iPhone X in benchmarking by screen-testing firm DisplayMate.

Samsung has issued a statement to ZDNet sister site CNET, confirming that it is investigating the reports and has encouraged owners to contact it.